As we close out and celebrate 2020, we look back on an unpredictable and unprecedented (but not unprepared for) year. Pet Pals' mission to be the premier pet services company proudly serving Sioux Falls and the surrounding area and our core value to give back remained strong and consistent throughout 2020. In fact, it was this mission and all of Pet Pals' values that found us well prepared for this unbelievable year!
Pet Pals ended 2019 as a record-breaking year and started 2020 serving more people and pets than ever before. Immediately Pet Pals was on track to outpace 2019! As such, Pet Pals entered new partnerships to bring our community greater convenience, expanded free community education, and even more value.
Then came COVID and the world changed, but Pet Pals' mission and values did not. Pet Pals pushed harder to give you the freedom to live the life you want while having the loved, cared for, and well-behaved pet(s) you deserve. While travel mostly stopped and so many people started working from home, Pet Pals did not. Instead, Pet Pals recommitted its longevity, safety, and reliability to our community ensuring that Pet Pals would remain available and safe for people and their pets throughout this pandemic. While many people went into isolation or quarantine, Pet Pals did not. Through enhanced safety measures, COVID 19 training, Pet Pals continued serving pets and, in many cases, became the much-needed social interaction for people working from home, no longer traveling, and/or only going out for essentials. While many companies looked for ways to distance themselves from their Clients, Pet Pals did not. Beyond maintaining services in our Client's home, Pet Pals branched out to new services that successfully and safely brought people together. For example, Pet Pals Mini Holiday Photo sessions brought people and their pets together in an incredibly fun way at a beautiful state of the art natural light studio to provide them with unique and professional family photos. While many companies, governments, and/or people struggled with finding a way forward, Pet Pals did not. We knew prior to and steadfast throughout this year that Pet Pals will go beyond unsurpassed service to people and their pets to also serve our community in the customized and safe way that is best for each of our Clients (human and pets).
For those that had to stop services, their spots were reserved, and Pet Pals committed to being ready when those Clients were once again ready. Beyond this, Pet Pals extended offers of help and aid to families and their pet(s) as appropriate to their needs. For those on the front lines working extra hours, Pet Pals remained at the ready with expanded availability. In fact, and throughout 2020, Pet Pals' was available 24/7 and worked countless hours being there when needed for everything from our services, to answering your pet related questions, to letting you in your house when you got locked out, and so much more. For those working from home, Pet Pals gave extra time to talk with and ensure people (not just their pets) were being cared for. Remember that our greatest pride is in Pet Pals being a family business and that for many of our Clients, this Pet Pals business is family! While many friends and families were forced to be distant this year, your Pet Pal was not!
2020 brought greatness too with many people, companies, and governments stepping up to help others just as Pet Pals did. With a strong track record and commitment to our community and giving back, Pet Pals of course increased giving this year. Giving time and money in support of local people and pets; Pet Pals increased its involvement and year-round giving to fundraisers, non-profits, shelters, schools, and more, because being the best for our Clients is simply not enough. And in return our amazing community supported Pet Pals! Clients partnered with Pet Pals to ensure their pets retained proper care and to ensure Pet Pals maintained operations; because not having a Pet Pal for their pet was simply not an option.
In 2020 people were still busy, they lived, worked, and navigated COVID world the best they could and yet, still had the cared for and loved pet(s) that they wanted and deserve. And with Pet Pals in 2020, people had cared for and loved pets in a way that made their lives easier! At Pet Pals, we say, “Your Pet will Thank you!” and surely they do; yet beyond that, Pet Pals thanks you! Thank you for your support. Thank you for the dreams you have, the motivation to see them become reality, and the will to maintain a high quality of life for your pet(s) at the same time. Thank you for not giving up! Thank you for partnering with Pet Pals in our resolve to maintain our mission and values that will always see us through. Thank you for being part of something that is making a positive difference in people’s and pet’s lives. With the hope that you are enjoying the holidays safely with family and friends while still finding time to relax, recharge, and redream; thank you for an unforgettable 2020!
From reflection to repeat, Pet Pals has complete confidence in our ability to continue our mission and values into 2021. Beyond continuing to be the best option for Pet Parents that want unsurpassed services, exceeding their needs, and supporting their increasingly complex lifestyles; Pet Pals will continue to give back to our community. Whether 2021 brings renewed optimism or renewed strength to persevere; Pet Pals looks forward to continuing as a leader within our pet community, a positive part of our Clients lives, and making a meaningful difference to both! And we look forward to working with you on the opportunities that lie ahead. We cannot wait to share with you all of Pet Pals plans for 2021! Here's to an amazing 2021 filled with ever loving and ever happier People and pets!
